mv77 Privacy Policy – How We Handle Your Personal Data

01 Introduction

This Privacy Policy explains how mv77 ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors ("you") who use the mv77 website and mobile application. mv77 is an online casino and sports betting platform serving players in Bangladesh.

By registering an account or using any part of the mv77 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform.

This policy applies to all personal data collected through the mv77 website, mobile app, live chat, email correspondence, and any other channel through which you interact with us. We take our responsibility to protect your privacy seriously, and this document is written to be clear and honest — not to hide anything.

02 Data We Collect

mv77 collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect include:

03 How We Collect Your Data

mv77 collects your personal data through the following channels:

• Direct registration: When you create an mv77 account, you provide your name, contact details, and date of birth directly.
• Deposits and withdrawals: When you make a financial transaction, your payment method details and transaction records are captured.
• Identity verification: When you complete KYC, you upload documents such as a national ID card or passport.
• Platform usage: As you use mv77, we automatically collect technical and usage data including your IP address, device information, and gaming activity.
• Cookies and tracking: The mv77 website uses cookies and similar technologies to collect data about how you interact with the platform. See Section 6 for full details.
• Support interactions: When you contact mv77 via live chat or email, the content of those communications is recorded for quality and dispute resolution purposes.

04 How We Use Your Data

mv77 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your mv77 account and verify your identity.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Detect and prevent fraud, money laundering, and other illegal activity.
• Comply with legal and regulatory obligations applicable to online gaming platforms.
• Provide customer support and resolve disputes.
• Send you account-related communications such as transaction confirmations, security alerts, and policy updates.
• Monitor your gaming activity to support responsible gambling tools and identify potential problem gambling behaviour.
• Improve the mv77 platform, fix bugs, and optimise the user experience based on aggregated usage data.
• Send you promotional communications about mv77 bonuses and offers, where you have opted in to receive them.

05 Sharing Your Data

mv77 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Game providers: Licensed third-party game providers may receive limited technical data (such as a player ID) to deliver their games. They do not receive your full personal profile.
• Payment processors: bKash, Nagad, Rocket, and bank partners receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: Third-party KYC providers may process your identity documents to verify your age and identity. These providers are contractually bound to handle your data securely.
• Fraud prevention and security: We may share data with fraud detection services and cybersecurity partners to protect the platform and its players.
• Legal and regulatory authorities: mv77 will disclose personal data to law enforcement, regulators, or courts where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of mv77 or its players.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom mv77 shares data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is necessary.

06 Cookies and Tracking Technologies

mv77 uses cookies and similar tracking technologies on its website and mobile platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

The types of cookies mv77 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on mv77.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content about mv77 to you. These are only active if you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the mv77 platform. For detailed cookie management instructions, contact mv77 support.

07 Data Retention

mv77 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods include:

• Account and identity data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of 5 years for regulatory and audit purposes.
• Support communications: Retained for up to 3 years for dispute resolution and quality assurance.
• Technical and usage data: Retained for up to 2 years for security analysis and platform improvement.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Data Security

mv77 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and mv77 servers.
• Encryption of sensitive data stored on mv77 servers, including payment information and identity documents.
• Role-based access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the mv77 platform.
• Monitoring systems that detect and alert on suspicious access patterns or potential breaches.
• Staff training on data protection and security best practices.

While mv77 takes every reasonable precaution to protect your data, no system is completely immune to risk. In the event of a data breach that poses a risk to your rights and freedoms, mv77 will notify affected players without undue delay and take immediate steps to contain the incident.

09 Your Privacy Rights

As an mv77 player, you have the following rights over your personal data. To exercise any of these rights, contact mv77 support at [email protected].

mv77 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. If a request cannot be fulfilled due to legal obligations, we will explain why.

10 Children's Privacy

mv77 takes underage access extremely seriously. If we discover that a player is under 18, the account will be immediately suspended, all funds will be returned minus any winnings, and all personal data associated with the account will be deleted as soon as legally permissible.

If you believe a minor has registered on mv77, please contact us immediately at [email protected] so we can investigate and take action without delay.

11 Changes to This Policy

mv77 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an on-platform notification.

The updated policy will be published on this page with a revised "Last Updated" date. Continued use of the mv77 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how mv77 protects your privacy. If you have concerns about any changes, contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how mv77 handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.

You can also visit the Support page or check the FAQ for answers to common questions about your mv77 account and data.